REFUND POLICY
Your satisfaction is our top priority, and if any issues arise, our clear refund policy outlined below has you covered.
Refund Timeframe
After approval, refunds will be processed within 14 business days.
If there is any unexpected delay, feel free to reach out to our support team—we’ll make it right.
Secure Transactions
For your safety, all refund transactions are processed through PayPal.
For more details regarding payment methods, please review our Billing Terms and Conditions.
Refund Eligibility
Once we’ve received and inspected your returned item, you’ll receive an email regarding your refund eligibility.
Approved refunds will be issued to your original payment method within the stated processing timeframe.
Delayed Refunds
If your refund has not appeared, we recommend checking with your bank, credit card provider, or payment service first.
If the delay continues, please contact Bensbold’s Support Team for assistance.
Sale Items
Please note that only regular-priced items are eligible for refunds.
Sale items cannot be refunded.
Exchanges
We accept exchanges only for items that are defective or damaged.
To begin the exchange process, please contact us at
support@bensbold.com
and send your item to the return address provided.
